General Information


English is the official language of the CoV11 Conference. No simultaneous translation is provided.


Heraklion is at UTC/GMT +3 hours during the summer period.


The electrical power supply “voltage” in Heraklion is: 220-240 Volts (U.S./Canada: 110-120 Volts).


The electrical power supply “voltage” in Heraklion is: 220-240 Volts (U.S./Canada: 110-120 Volts).

Emergency Telephone Numbers (Fees may apply)

• Ambulance: 166, +30 2810 222222
• Fire Department: 199
• Police: 100
• Tourist Police: +30 2810 274046
• General Telephone Information: 11888
• European emergency number: 112

Banking & Currency Exchange

Euro is the official currency. Banks’ working hours: Monday- Friday from 8:00 AM – 2:00 PM.


In restaurants and hotels, taxis or other services, tipping is optional and customized per case depending on whether you are pleased with the service. Approximately 5% of the bill is a good guideline.


Heraklion enjoys a warm Mediterranean climate and ample sunshine. The average temperature during May in Heraklion ranges from 20°C to 25°C / from 68° F to 77° F.

Liability and Insurance

Registration fees do not include participants’ insurance against personal accidents, sickness and cancellations by any party, theft, loss or damage to personal possessions. Participants are requested to make their own arrangements with respect to health and travel insurance. Cities on Volcanoes 11 and the Organizing Secretariat PCO CONVIN accept no liability.

Visa Requirements/Letter of Invitation

Visa regulations depend on your nationality and country of origin. Please contact your local Embassy / Consulate for instructions on the specific visa regulations and application procedures that apply to you. It is the responsibility of the participant to obtain a visa, if required. Individuals who need an official Letter of Invitation or any information regarding visa procedures can contact the Conference Secretariat. The Letter of Invitation does not financially obligate the Congress organizers in any way. All expenses incurred in relation to the Congress are the sole responsibility of the attendee. 

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